Frequently Asked Questions

How can JR Admin Assist support my business?

Secretarial / Personal Assistant services
Document Creation and Formatting
Email and Calendar Management
Admin Support and Data Entry
Client Onboarding and Follow-Ups
Social Media Scheduling

This list isn't comprehensive, so if you have a particular requirement that hasn't been mentioned, please get in touch.

I am concerned about confidentiality and security of information, how do you deal with this?

We have extensive experience handling sensitive information and understand the importance of keeping it secure. With a background in a legal regulatory organisation, confidentiality and data protection are at the core of how we work. All our laptops are encrypted, we're registered for data protection, and we use a secure file transfer service to share information safely.

Before any work begins, both parties sign confidentiality agreements for added reassurance. Our office is secure, and we keep paper records to a minimum - anything printed is securely shredded.

We can also encrypt files if needed, to give you complete peace of mind.

Do Virtual Assistants only work from home, do you work from home?

No, we have our own secure office in Alcester, Warwickshire, where clients are welcome to meet with us to discuss their work and build a strong working relationship. Our team works in a hybrid way, combining time in the office with remote working to stay flexible and responsive to our clients’ needs.

What are your office hours?

The office opening hours are Monday to Friday 9.00 a.m. until 5.00 p.m.

Are you insured?

Yes we have adequate professional indemnity and public liability insurance. Further information can be provided upon request.

What experience and skills do you have?

We have administration management and office management experience in both small and large companies. Our skills are very broad including executive secretarial skills to e-mail marketing and event planning experience. We have used extensive CRM systems and databases, specialising in word, excel and power point. We have managed central e-mail accounts and have excellent customer services skills and a professional and friendly telephone manner.

How will I be charged?

You will be invoiced at the end of each month for any hours of work completed. We supply detailed time-sheets for all work completed.

Our payment terms are strictly 14 days from the date of invoice.

How much will it cost?

Our rates are very reasonable. Typing is charged at £1.20 pence per dictated minute.

Our hourly rate starts from £21 per hour and is charged for each particular administration task. Please contact us to discuss further.

Will I have to sign a contract?

No there are no contracts and all services are totally flexible. You will only pay for the hours you require and even if you only need a couple of hours of support per month we can assist.

How do I get my documents to you?

You can share with us your GoogleDrive or OneDrive folders so we can access the documents from there or simply email them to us. Alternatively you can use Egress Intelligent Email Security: Anti-Phishing, Data Loss Prevention & Encryption

I am on a tight deadline, how quickly can you complete my task?

We are dedicated to meeting client deadlines and we are proud to say we have maintained a 100% track record of this so far.

Once you have submitted a task to us we will give you a realistic estimation as to how long it will take us to complete it.

The last thing we want is to not meet your expectations but at the same time if we feel it is physically impossible to complete the task within the deadline you have stated we may advise you increase it.

Can we meet to discuss my requirements?

Although we are a 'virtual' company we are, of course, more than happy to meet and discuss your requirements.

For us to provide the best service possible it is important that we build a good working relationship and understand your business.

info@jradminassist.co.uk

01789 508283